Refund and Exchange Policy


Orders can be changed or canceled within 24 hours after being placed. All products are made to order so once production has been started it can no longer be canceled or modified. However,  if you have any questions or concerns, please contact us at and we’ll do our best to accommodate your request.

Returns and Exchanges

Lulexy stands by the quality of our product. If you are not satisfied with your purchase, please contact us within 7 days after receiving your package via email Products in original condition may be returned within 30 days of delivery. Customers will be responsible for return shipping costs. Any orders returned without prior approval will not be honored. Lulexy does not take responsibility for lost packages. The buyer will be responsible for any damages if an item is not returned in its original condition and packaging. The following items cannot be returned or exchanged (unless they arrive damaged or defective): 
  • Custom or personalized orders, unless the design is defective
  • Intimate items such as ball-gags (for health/hygiene reasons)